Integration

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Interaction with the infrastructure of the contact center

The SUPERTALK CC application is installed on every operator's workplace, and works independently from the infrastructure of the contact center.

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Operator's workplace

The SUPERTALK CC application interacts with the sound input/output devices on the one hand, and with any SIP softphone on the other hand.

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Sound processing

Using the specially designed drivers for virtual audio devices, the SUPERTALK CC application captures, processes and transmits sound between the operator and the SIP softphone.

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Analytics/Statistics

A web section of analytical and statistical information contains the tools for evaluating the performance of the application on the basis of duration, frequency of using the modules, and making changes to the user settings.

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